You can request account deletion at any time. Send an email to napwellapp@gmail.com and we will process your request within 30 days.
How to request deletion
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1Send an email Email napwellapp@gmail.com with the subject line "Account deletion request"
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2Include your account email Include the email address you used to create your Napwell account so we can locate your data
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3Confirmation We will confirm receipt of your request and process the deletion within 30 days
What gets deleted
When your account is deleted, the following data is permanently removed:
- Your profile (name, email address, role)
- Your push notification token
- Your association with any family group
What is retained
The following data is retained after your account is deleted:
- Sleep and feeding events you logged — these remain attached to the family group so other caregivers do not lose historical data. Your name may appear on past log entries as "logged by" but your account will no longer be accessible.
- Family data — if you are a member of a family group, the family itself and all associated baby data, daily summaries, and insights are not deleted when an individual account is deleted. Only the family owner can delete the entire family and all its data.
Note: If you are the family owner and want all family data deleted — including all logged events, baby records, and insights — please indicate this in your deletion request email. Full family data deletion is permanent and cannot be undone.
Retention period
Account deletion requests are processed within 30 days. After deletion, your personal profile data is permanently removed from our systems. Backup systems may retain data for up to an additional 30 days before it is fully purged.
Questions
If you have questions about your data or the deletion process, contact us at napwellapp@gmail.com.